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FAQ

1
What does Open Travel Exchange cost?
Open Travel Exchange is free to join. However, we do charge 2% of the reservation total for each booking, billed to the hostel which made the booking. For example, a $100 total booking by one of your guests would pay out as follows:

$10 paid directly to you as the booking deposit. OTE will then bill you $2, so you end up with $8 net.
$90 paid to the guest's next hostel on arrival
2
How do I apply to join Open Travel Exchange?
Applying to join Open Travel Exchange is easy. Just contact us and we'll take a look and set up your account. Once we have your account set up, you're ready to start making bookings. It really is that easy, and profitable!
3
How does Open Travel Exchange benefit my hostel?
Applying to join Open Travel Exchange is easy. Just contact us and we'll take a look and set up your account. Once we have your account set up, you're ready to start making bookings. It really is that easy, and profitable! Open Travel Exchange benefits your hostel by giving your hostel a new revenue source. Think of all those backpackers who stay at your hostel and then book their next hostel online, using your hostel's internet access, paying one of the online agency giants the reservation deposits and booking fees. With OTE, your hostel now has the capability to capture that business.
4
How does Open Travel Exchange benefit the hostel community?
Open Travel Exchange benefits the hostels by keeping the booking commissions (the 10% charged by the online agencies) within the hostel community.

By keeping the bookings and reservation systems within the hostel community, then we can keep hostelling affordable and enjoyable for both old-time backpackers and newcomers as well.
5
How do hostels receive reservations through Open Travel Exchange?
When your hostel receives an invitation through Open Travel Exchange, there are three ways that you can see the reservation details:

1. By email notification with full reservation details
2. By checking the availability grid
3. By checking for new reservations on the reservation table while logged in
6
How are reservations made through Open Travel Exchange?
There are two ways reservations are made through Open Travel Exchange.

The most common way is for guests to book it themselves. Every time a guest logs on to the internet while in your hostel, either via wifi or by using one of the hostel's computers, the first web page your guest sees is your hostel's branded booking site.

The reservation search is simple and easy to use for your guests. They just:

1. Search
2. Book
3. Pay deposit at reception

The second way is for you to book it for your guest at reception. Each employee has his or her own login and account, so you can keep track of how your employees are using OTE as they help your guests book their next hostel.